About these terms
These Terms of Service govern your use of the Omina Fulfilment website and our fulfilment services. By requesting a quote, creating an account or otherwise using our services, you agree to these terms. If you do not agree, please do not use our services.
Services we provide
Omina provides China-based third-party logistics and fulfilment services for direct-to-consumer eCommerce brands, including inventory storage, order picking and packing, shipping, returns handling and related technology services. Specific service levels, fees and performance standards are set out in the separate service agreement or order form signed with each client.
Client obligations
You agree to:
Provide accurate, complete and lawful product, inventory and end-customer data.
Ensure your products comply with all applicable laws, regulations and platform policies in every market you sell into.
Not send prohibited, dangerous, counterfeit, illegal or restricted goods to our warehouses.
Maintain valid intellectual property rights for all products and branding materials you provide.
Pay all fees in accordance with the agreed pricing schedule.
Fees and payment
Fees are based on the pricing agreed in your service agreement or order form. Invoices are issued in accordance with the billing terms set out in your service agreement. Late payments may be subject to suspension of services and interest charges in accordance with applicable law.
Liability
Omina's liability is limited to the amount paid for the services giving rise to the claim in the period preceding the event as set out in your service agreement, except where liability cannot be excluded by law. We are not liable for indirect, consequential or lost-profit damages arising from the use of our services.
Insurance
We maintain warehouse and logistics insurance in line with industry standards. Details of coverage limits and the claims process are available on request. Clients are responsible for insuring goods in transit and high-value inventory where our standard coverage is insufficient.
Intellectual property
You retain all rights to your branding, products and customer data. You grant Omina a limited licence to use these materials solely to perform the agreed services. Our platform, software, processes and know-how remain the property of Omina.
Term, suspension and termination
Services commence on the date set out in your service agreement and continue until terminated by either party in accordance with the agreed notice period. We may suspend services immediately if you breach these terms, send prohibited goods or fail to pay outstanding fees.
Force majeure
Neither party is liable for failure to perform obligations caused by events beyond its reasonable control, including natural disasters, government actions, shipping network disruptions, pandemics or other events that materially affect our ability to operate.
Governing law and disputes
These terms are governed by the laws applicable to your service agreement. Any disputes will be resolved in accordance with the dispute resolution mechanism set out in your service agreement.
Changes to these terms
We may update these terms from time to time. The current version will always be published on this page with the last updated date. Continued use of our services after changes constitutes acceptance of the revised terms.
Contact us
For questions about these terms, please email krystal@ominafulfilment.com.
