Who we are
Omina Fulfilment provides China-based third-party logistics and fulfilment services for direct-to-consumer eCommerce brands. We act as a data processor for the personal data our clients upload to our platform, and as a data controller for the information you provide directly to us.
What personal data we collect
We collect and process the following:
Enquiry data: name, email address, brand name, website URL, order volumes, SKU counts, manufacturing location, target markets and any notes you include when you request a quote.
Client account data: business contact details, billing information and account credentials used to access our fulfilment platform.
End-customer shipping data: names, delivery addresses, phone numbers and any customs information required to ship orders on behalf of our clients.
Technical data: IP address, browser type, device information and cookies used to keep the site secure and measure performance.
How we use your data
We use personal data to:
Respond to quote requests and onboarding questions.
Provide fulfilment services, including inventory management, order processing, shipping and returns handling.
Issue invoices, process payments and maintain accounts.
Keep our platform secure and improve website performance.
Comply with legal obligations, including customs, tax and shipping regulations.
Legal basis for processing
We process data on the basis of contract performance, legitimate interests, legal compliance and, where required, consent. You can withdraw consent at any time by contacting us at the email below.
Subprocessors and international transfers
We work with trusted logistics, cloud hosting, payment and communication providers to operate our service. These subprocessors may process data in China and other countries where our clients' end customers are located. Specific subprocessors and transfer safeguards are listed in our subprocessor documentation, available on request.
Data retention and deletion
We keep personal data for as long as necessary to provide our services, meet legal and accounting obligations, and resolve disputes. When data is no longer needed, we delete or anonymise it securely. Retention schedules vary by data type and are set out in our data processing documentation, available on request.
Your rights
Depending on your location, you may have the right to access, correct, delete, restrict or export your personal data, and to object to certain processing. To exercise these rights, contact us using the details below.
Cookies and analytics
We use cookies and similar technologies to keep the site functioning, understand how visitors use our pages and support marketing measurement. You can manage cookie preferences through your browser settings.
Security
We apply administrative, technical and physical safeguards designed to protect personal data from unauthorised access, loss or misuse. No system is completely secure, and we cannot guarantee absolute security.
Contact us
For privacy questions or data requests, please email krystal@ominafulfilment.com.
